Support

We are easy to reach.

Help with the VisionIQ app, a partnership or a campaign. You can always reach a human at office@visioniq.fi.

Contact support

Email us and we reply by email. We do not operate a phone line.

office@visioniq.fi

Reporting a bug

Please include:

  • App version
  • Device model and OS version
  • Place / address and time
  • What you expected and what happened

App help topics

The camera does not find the right place

  • Hold the phone so the building, entrance or sign is clearly in view.
  • Step back far enough that the whole facade or storefront fits in the frame.
  • Poor light, rain on the lens, glass reflections and heavy crowds reduce recognition quality.
  • Give the view a couple of seconds without moving the phone, then try a slightly different angle.
  • If a place is still not recognised, send us the address and we will look into the coverage.

Location / GPS permission

  • VisionIQ needs location while you are using the app to know which places are around you.
  • iOS: Settings → Privacy & Security → Location Services → VisionIQ → While Using the App.
  • Android: Settings → Apps → VisionIQ → Permissions → Location → Allow while using the app.
  • Indoors and in dense city blocks the location fix can drift; moving a few metres usually helps.

QR code will not scan

  • Fill roughly half the frame with the code and keep the phone steady.
  • Avoid direct glare on printed or screen-displayed codes.
  • Damaged, partly covered or very small printed codes may not be readable.
  • If the code opens nothing, the linked content may have ended — contact the place or us.

A card or campaign does not display correctly

  • Check that you have a working data connection, then reopen the card.
  • Close and restart the app to refresh the content.
  • Make sure you are running the latest app version from your app store.
  • If the problem repeats, email us with the place name and the time it happened.
Get in touch

Want to see how VisionIQ would work for your place?

Tell us briefly about your business, event or venue and we will come back with a proposal.

If the form does not work, email us directly: office@visioniq.fi

Frequently asked questions

Is the VisionIQ app available in the app stores yet?

The listings are not live yet. As soon as they are published, the download links appear on this site.

Why does VisionIQ ask for the camera and location?

Both are used while you are actively using the app, to recognise the place in front of you and to show what is relevant around you.

How do I get my business into VisionIQ?

Review the advertising products, then send us a message with your place and campaign idea. We reply with a proposal.

How is a campaign billed?

Advertising products are B2B net prices and applicable VAT is added separately. Billing follows the campaign period stated for the product.