Refund Policy

1. Who this applies to

This policy covers the paid VisionIQ products listed on the Advertise page, sold to business customers by VisionIQ. Prices are B2B net prices and applicable VAT is added separately.

2. Refund window

A refund request can be made as long as the campaign has not yet started delivering. Any refund period stated at checkout or in your agreement applies in addition to this. Once a campaign period has started, the delivered part of the period is not refundable.

3. When we refund

• The campaign could not be delivered for a reason attributable to us.
• You were charged twice or charged an incorrect amount.
• The purchase has not started delivering and is inside the refund window.

4. When we do not refund

• Campaign periods that have already been delivered in full or in part.
• Campaigns removed because the material breached our terms.
• Dissatisfaction with reach or results where the campaign was delivered as agreed.
• Regional HouseIQ Partner agreements, which follow the terms of the individual agreement.

5. How to request a refund

Email office@visioniq.fi with the purchase reference, the product and a short description of the issue. We confirm receipt and handle refund requests without undue delay.

6. How refunds are paid

Approved refunds are returned via the original payment method through the payment provider used at checkout. Bank processing times may apply.

7. Statutory rights

Nothing in this policy limits rights that cannot be limited under applicable mandatory law. VisionIQ advertising products are sold to business customers; where mandatory consumer legislation applies to a purchase, those rights apply in addition to this policy.